with a Trusted Recruitment Team We source qualified candidates, so you don’t have to spend time searching.
with Practical, Impactful Training From frontline staff to supervisors—get expert-led programs that truly fit your team.
That’s Accurate, Safe, and Worry-Free Let our experts take care of your payroll—so you can focus on running your business.
Complete Outsourcing Services That Handle Everything for You We manage the team, take care of quality, and make sure the results meet your standards—start to finish.
We provide full-service production process management on behalf of our clients in the manufacturing sector—handling everything from team setup and on-site supervision to delivering results that meet your quality standards and business goals.
• Collect role-specific information: job responsibilities, required skills, experience level, education, work location/shifts, salary range, and benefits.
• Determine headcount, start date, urgency level, and any special conditions.
• Finalize the agreed-upon selection criteria in alignment with the client’s expectations.
• Screen resumes based on the agreed selection criteria.
• Conduct phone/video pre-screening to evaluate core skills, attitude, availability, and salary expectations.
• Administer additional assessments when applicable, such as aptitude tests, language evaluations, or specialized skill tests.
• Compile a comprehensive Candidate Profile and submit it to the client for review.
• Provide a shortlisted group of candidates based on the agreed ratio (e.g., 2–3 candidates per position).
• Coordinate interview scheduling between the client and the candidates.
• Collect interview feedback and adjust search criteria when necessary (e.g., if the client revises the requirements).
• Support candidate comparison and provide recommendations to assist the client’s decision-making.
• Support the offer process, including salary negotiation and start-date confirmation.
• Go-live: Start operations by accepting work through the agreed channels, with a team leader overseeing quality control.
• Finalize the closure report and provide confirmation of the candidate’s official start date.
• Conduct regular quality checks (QA) and review KPI/SLA performance.
• Perform Root Cause Analysis (RCA) when issues arise and establish CAPA (Corrective and Preventive Actions).
• Enhance operational processes to reduce turnaround time, minimize errors, and improve efficiency.
• Provide monthly or quarterly summaries, including recommendations for ongoing service improvement.
AGC follows the policy ‘Safety First – Productivity Later’ because glass processing is a high-risk operation. At AGC, Thitaram Group provides BPO services through Production Insourcing, managing the entire production process. Our production support team includes production managers, department heads, shift leaders, and production staff.
We have also established a Training Center with professional safety officers and a training team, providing 15 days of hands-on skill development to ensure employees are fully prepared and can work safely. This comprehensive approach has earned us AGC’s trust for over 29 years.
Find staff at all levels — from entry-level to executives — supported by a professional team and an always-updated talent database.
Training programs that help employees grow, covering both soft skills and technical skills.
Complete payroll services that ensure accuracy, timeliness, and compliance with tax, social security, and paperwork.
Solve employee management challenges, increase productivity, strengthen your sales team, with experts guiding you every step of the way.
